Videojet Printer Fault Codes

E6008: EHT/HV Trip

What it means: The printer sensed arcing at the deflector plate (EHT leakage current above the allowed limit) and stopped printing. On the status bar this is the classic deflector plate trip.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: same fault shown as the EHT Trip fault icon, without an E number

Machine response: printing stops, status bar and beacon turn red

Likely causes

• Ink build-up or wet ink on the deflector plate or charge electrode
• Printhead not completely dry when the jet was started
• Partly blocked nozzle or misaligned jet putting ink on the plate
• EHT/HV calibration out of date

First checks, in this order

1. Stop the jet, then clean the deflector electrodes inside the printhead with the correct cleaning solution.
2. Let the printhead dry completely before you restart the jet.
3. Perform a nozzle back flush.
4. Perform an EHT/HV calibration if the trip comes back.
5. If it persists, use the service manual or call a qualified Videojet service engineer.

E6090: Gutter Fault

What it means: Ink is not coming back into the gutter, so the printer cannot confirm the jet is being caught and recycled.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: Gutter Fault icon without an E number (ink is not entering the gutter, back flush the nozzle)

Likely causes

• Jet not present because the nozzle is blocked
• Jet present but not aligned with the gutter
• Ink in poor condition
• Faulty gutter sensor in the nozzle deck
• Umbilical problem

First checks, in this order

1. Check that the ink stream is present and lands in the gutter.
2. If the stream is missing, back flush the nozzle.
3. If the stream misses the gutter, follow the jet alignment procedure.
4. If the stream is in the gutter and the fault stays, refresh the ink.
5. If it still stays, suspect the gutter sensor (nozzle deck) or the umbilical and call a Videojet service engineer.
6. Keep the Gutter Fault Shutdown setting enabled; do not switch it off to keep printing.

E6017: Fatal Error: No Phase Response From Firmware

What it means: At jet start-up the printer could not get phase data, so it cannot time the charging of each drop to the moment it breaks off the jet.^[1][5]

Likely causes

• Partly blocked or dirty nozzle
• Wet or dirty printhead
• Poor drop break-up

First checks, in this order

1. Perform a nozzle back flush.
2. Clean the printhead and dry it completely.
3. Try the start again; after two failed attempts, use the service manual or call a Videojet service engineer.

E6021: Initial Phasing Trim Failed

What it means: The phasing trim at jet start-up failed because phase data could not be obtained.^[1][5]

Likely causes

• Partly blocked or dirty nozzle
• Wet or dirty printhead

First checks, in this order

1. Perform a nozzle back flush.
2. Clean the printhead and dry it completely.
3. After two failed attempts, use the service manual or call a Videojet service engineer.

Bad Phasing: Bad Phasing

What it means: Phase data cannot be obtained during jet start-up. Phasing keeps drop charging in step with drop break-up, so the printer cannot print reliably without it.^[2][3][4]

Also on: On the 1650 and 1550 the start-up phasing faults show as E6017 and E6021

Likely causes

• Dirty or wet printhead
• Partly blocked nozzle or poor break-up

First checks, in this order

1. Clean the printhead and dry it completely.
2. Back flush the nozzle and check for correct break-up.
3. If the fault returns, call a Videojet service engineer.

E6045: Phase Threshold Error

What it means: The printer cannot get a phase profile even with the phase threshold set to its minimum value.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: Phase Threshold Error warning icon, without an E number

Likely causes

• Dirty printhead or poor drop break-up
• Phasing settings need a service check

First checks, in this order

1. Clean and dry the printhead and check the jet.
2. Use the service manual or call a Videojet service engineer.

E6089: Charge Supply Fault

What it means: The printer detected a problem with the supply that charges the ink drops. The operator manual sends this one straight to the service manual or a service engineer.^[1][5]

Likely causes

• Hardware problem in the drop charge supply (service level diagnosis)

First checks, in this order

1. Note the code and any other active alarms.
2. Use the service manual or call a qualified Videojet service engineer.

E6014: Unable to control viscosity

What it means: The ink system cannot hold the ink viscosity in range.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: same fault message, without an E number

Likely causes

• Make-up cartridge empty, so solvent cannot be added
• Ink system fault

First checks, in this order

1. Check whether the make-up cartridge is empty and replace it if it is.
2. If that does not clear it, use the service manual or call a Videojet service engineer.

E6046: Ink Viscosity Too High

What it means: The pressure needed for the correct jet speed is more than 0.1 bar above the calculated pressure, which means the ink is too thick.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: Ink Viscosity Too High warning icon, without an E number

Likely causes

• Solvent lost from the ink and not replaced
• Make-up cartridge empty or missing

First checks, in this order

1. Check that a make-up cartridge is fitted and not empty.
2. Use the service manual or call a Videojet service engineer if it stays.

E6047: Ink Viscosity Too Low

What it means: The pressure needed for the correct jet speed is more than 0.1 bar off the calculated pressure on the low side, which means the ink is too thin.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: Ink Viscosity Too Low warning icon; on those models a Clean Start / Stop Inhibited warning (Head Start / Stop Inhibited on the 1520 Excel) appears when viscosity is too low

Likely causes

• Too much make-up fluid added, for example by starting and stopping the jet many times
• Ink system fault

First checks, in this order

1. Avoid repeated jet start and stop cycles, each one uses make-up fluid to flush.
2. Use the service manual or call a Videojet service engineer.

E15150: Ink Viscosity Too Low

What it means: The ink is too thin.^[6][7][8]

Likely causes

• Too much make-up fluid added, for example from repeated clean stops and starts or nozzle flushing

First checks, in this order

1. Keep the ink jet running if possible so solvent can evaporate.
2. Avoid anything that adds more make-up, including Clean Stop/Start and nozzle flushing.

E15151: Ink Viscosity Too High

What it means: The ink is too thick.^[6][7][8]

Likely causes

• Make-up tank low or empty, so solvent cannot be added

First checks, in this order

1. Check the make-up tank level.
2. Re-prime the make-up tank if needed.

E6010: Ink Core Empty

What it means: The ink core (the ink system module) is empty or will not fill.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: Ink Core Empty fault icon, without an E number

Likely causes

• Ink and make-up cartridges empty
• New ink core fitted but not yet filled
• Ink core life exceeded

First checks, in this order

1. Check whether the ink and make-up cartridges are empty and replace them so the core refills.
2. If a new core was fitted, fill it using the commissioning procedure.
3. Check that the remaining ink core life has not run out.
4. If it will not fill, use the service manual or call a Videojet service engineer.

E6054: Ink Cartridge Empty

What it means: The ink cartridge is empty.^[1][5]

Likely causes

• Ink cartridge used up

First checks, in this order

1. Insert a new ink cartridge; the screen shows the ink part number.
2. If the warning stays, use the service manual or call service.

E6059: Make-up cartridge low

What it means: The make-up fluid cartridge is nearly empty.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: Make-up cartridge low warning, without an E number

Likely causes

• Make-up cartridge close to empty

First checks, in this order

1. Have a full make-up cartridge ready and fit it when the current one runs out.
2. On the 1620, 1520 and 1220, if the icon still flashes after replenishing, call a service engineer.

E6060: Make-up Cartridge Empty

What it means: The make-up fluid cartridge is empty.^[1][5]

Likely causes

• Make-up cartridge used up

First checks, in this order

1. Insert a new make-up cartridge; the screen shows the make-up part number.
2. If the warning stays, use the service manual or call service.

E6063: Ink Core Level Low

What it means: The ink level in the ink core is low.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: Ink Core Level Low warning icon, without an E number

Likely causes

• Ink cartridge empty

First checks, in this order

1. Check whether the ink cartridge is empty and replace it.
2. If you fit a full cartridge while the jet runs, the printer tops up the core by itself.
3. If it stays low, use the service manual or call service.

E6062: Ink Core Level High

What it means: The ink level in the ink core is very high.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: Ink Core Level High warning icon, without an E number

Likely causes

• Printer not standing level
• Too much make-up added, for example by starting and stopping the jet many times

First checks, in this order

1. Check that the printer is level.
2. On the 1620, 1520 and 1220 the icon should clear after a short time; if it shows for more than 5 minutes, call a service engineer.
3. If the printer is level and the warning stays, fluid may need to be removed from the core (service manual or service engineer).

E6048: Pressure Too High

What it means: The actual ink pressure is more than 0.2 bar above the target pressure.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: Pressure Too High warning icon, without an E number

Likely causes

• Ink pressure control problem (service level)
• Ink condition affecting the pressure needed

First checks, in this order

1. Check the print for drops running into each other and check jet alignment.
2. Use the service manual or call a Videojet service engineer.

E6049: Pressure Too Low

What it means: The actual ink pressure is more than 0.2 bar below the target pressure.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: Pressure Too Low warning icon, without an E number

Likely causes

• Ink pressure control or pump problem (service level)
• Ink condition affecting the pressure needed

First checks, in this order

1. Check the print for over-deflected or lost drops and check jet alignment.
2. Use the service manual or call a Videojet service engineer.

E6039: Head Temperature Too High

What it means: The measured printhead temperature is more than 3 °C above its target.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: Head Temp Too High warning icon, without an E number

Likely causes

• Printhead heater control problem
• Hot surroundings at the printhead

First checks, in this order

1. Check the area around the printhead for heat sources.
2. Use the service manual or call a Videojet service engineer.

E6040: Head Temperature Too Low

What it means: The measured printhead temperature is more than 3 °C below its target.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: Head Temp Too Low warning icon, without an E number

Likely causes

• Printhead heater not working
• Cold drafts or cold surroundings at the printhead

First checks, in this order

1. Check the area around the printhead for cold air flow.
2. Use the service manual or call a Videojet service engineer.

E6078: Suspected Head Heater Failure (Or Thermal Trip)

What it means: The printer suspects the printhead heater has failed or its thermal trip has opened.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: Suspected Head Heater Failure warning, without an E number

Likely causes

• Failed printhead heater
• Heater thermal trip opened

First checks, in this order

1. Do not touch the heater plate: in a fault condition it can reach 70 °C.
2. Use the service manual or call a Videojet service engineer.

E6041: TOF Too High

What it means: The measured jet velocity (time of flight) is more than 10% above the target velocity.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: TOF Too High warning, without an E number

Likely causes

• Ink viscosity or pressure out of range
• Velocity control problem (service level)

First checks, in this order

1. Check for other active viscosity or pressure warnings.
2. Use the service manual or call a Videojet service engineer.

E6042: TOF Too Low

What it means: The measured jet velocity (time of flight) is more than 10% below the target velocity.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: TOF Too Low warning, without an E number

Likely causes

• Ink viscosity or pressure out of range
• Partly blocked nozzle
• Velocity control problem (service level)

First checks, in this order

1. Check for other active viscosity or pressure warnings.
2. Use the service manual or call a Videojet service engineer.

E6011: Pump Fault

What it means: The ink pump has a fault.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: Pump Fault fault icon, without an E number

Likely causes

• Ink pump or pump drive failure (service level)

First checks, in this order

1. Use the service manual or call a qualified Videojet service engineer.

E6064: Pump Fault

What it means: A second pump fault code. The 1620, 1520 and 1220 manuals describe their second Pump Fault entry as the pump near maximum speed while pressure stays low.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: second Pump Fault entry (pump near max RPM and pressure low), without an E number

Likely causes

• Pump near maximum RPM with low pressure
• Worn pump or ink system restriction (service level)

First checks, in this order

1. Use the service manual or call a qualified Videojet service engineer.

E6066: Pump RPM Near Max

What it means: The pump runs near its maximum speed (setpoint above 98%) and still struggles to reach the set pressure.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: Pump RPM Near Max warning, without an E number

Likely causes

• Worn pump
• Ink system restriction or ink condition (service level)

First checks, in this order

1. Use the service manual or call a Videojet service engineer before it becomes a pump fault.

E6015: Bad Nozzle

What it means: The printer has detected a nozzle problem.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: listed as a warning, Bad Nozzle!!! Please Replace Or Repair

Likely causes

• Nozzle not fitted correctly
• Nozzle blocked or damaged
• Ink in poor condition

First checks, in this order

1. Shut down the jet.
2. Check that the nozzle is fitted correctly.
3. Carry out a nozzle flush, then restart the jet.
4. If it persists, consider refreshing the ink in the core, then call service.

E6012: Cabinet Too Hot

What it means: The printer cabinet temperature is above 80 °C, so the printer stops itself to prevent damage.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: Cabinet Too Hot fault icon, without an E number

Machine response: printer stops automatically and restarts after the temperature falls

Likely causes

• High ambient temperature around the printer
• Electronics compartment fan or air flow problem

First checks, in this order

1. Let the printer cool down; it starts again after the temperature drops.
2. Check the ambient conditions and air flow around the cabinet.
3. Report every overheating event to a Videojet service engineer.

E6067: Cabinet Hot

What it means: The electronics compartment is above 70 °C. At 80 °C it becomes the Cabinet Too Hot fault.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: Cabinet Hot warning icon, without an E number

Likely causes

• High ambient temperature
• Electronics compartment fan or air flow problem

First checks, in this order

1. Check the ambient conditions and air flow around the printer.
2. Use the service manual or call a Videojet service engineer.

E6013: Ink Core Service Overdue

What it means: The ink core has run longer than its rated hours (14000 hours on the 1650 and 1620) and the core or pump must be replaced now.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: Ink System Service Overdue fault icon (rated life 14000 hours on the 1620, 12000 on the 1520, 9000 on the 1220)

Likely causes

• Ink core or pump past its rated service life

First checks, in this order

1. Replace the ink core or pump as soon as possible.
2. Use the service manual or call a Videojet service engineer.

E6138: Core has reached its rated life

What it means: The ink core has reached its rated life and should be serviced soon to avoid unplanned downtime.^[1]

Likely causes

• Ink core at the end of its rated hours

First checks, in this order

1. Plan the core service as soon as possible.
2. Use the service manual or call a Videojet service engineer.

Ink Core Expired: Ink Core Expired

What it means: The ink core has expired and must be replaced.^[2][3][4]

Likely causes

• Ink core past its service life

First checks, in this order

1. Replace the ink core module.

E6029: EHT/HV Calibration Required

What it means: The printer needs an EHT/HV calibration before it can run correctly.^[1][5]

Likely causes

• Calibration lost or not yet done (for example after a part change)

First checks, in this order

1. Check that the printhead is clean and completely dry.
2. Check that the printhead sleeve is in place and secured.
3. Enter the required password and calibrate EHT/HV, or call a Videojet service engineer.

E6025: Core Not Filling

What it means: The ink core is not filling.^[1][5]

Likely causes

• Ink supply or ink core fill problem (service level)

First checks, in this order

1. Check the ink cartridge is fitted and has ink.
2. Use the service manual or call a Videojet service engineer.

E6026: Insufficient Ink To Fill Core

What it means: The fitted ink cartridge does not hold enough ink to fill the core.^[1][5]

Likely causes

• Ink cartridge empty

First checks, in this order

1. Remove the empty ink cartridge and insert a new one.

E6079: Tank Not Filling

What it means: The ink core level is still low after 5 attempts to add ink.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: Tank Not Filling warning, without an E number

Likely causes

• Ink cartridge empty or not delivering ink
• Ink core fill problem (service level)

First checks, in this order

1. Check the ink cartridge and replace it if empty.
2. Use the service manual or call a Videojet service engineer.

E6000: Printhead Absent

What it means: Reliable communication between the user interface and the control system board (CSB) has been lost.^[1][5]

Likely causes

• Communication link between the user interface and the CSB lost
• Communication settings wrong

First checks, in this order

1. Power cycle the printer and see if the fault clears.
2. If not, perform a Communications set up.
3. If it persists, use the service manual or call a Videojet service engineer.

E6044: Head Cover Removed

What it means: The printer sees the printhead cover as not fitted.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: Printhead Cover Open warning; the jet keeps running but the printer will not print

Likely causes

• Printhead cover not fully seated
• Printhead not slid fully into the sleeve
• Magnet missing from the end of the sleeve
• Faulty cover switch

First checks, in this order

1. Seat the printhead cover completely on the printhead.
2. Make sure the printhead is slid fully into the sleeve.
3. Check that the magnet is present on the end of the sleeve.
4. If it persists, the cover switch may need replacing: call service.

E6091: Printhead Cover Detect Disabled

What it means: Printhead cover detection, enabled by default, has been switched off.^[1][5]

Likely causes

• Cover detection disabled in the settings

First checks, in this order

1. Proceed with caution.
2. Switch printhead cover detection back on and fit the cover correctly.

E6071: No Time to Phase

What it means: The printer does not get enough time between prints to run its phasing check.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: No Time to Phase warning, without an E number

Likely causes

• Product detector and printhead positions wrong for the line speed
• Prints too close together

First checks, in this order

1. Check that the product detector and the printhead are in the correct position.
2. Make sure there is enough time between prints to phase.
3. Use the service manual or call a Videojet service engineer.

E6073: Overspeed

What it means: The line speed is too fast for the current print raster to give the print width you need.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: Overspeed warning, without an E number

Likely causes

• Line speed above the limit for the selected raster or font
• Shaft encoder speed very high

First checks, in this order

1. Check whether the print width is still acceptable.
2. Choose a raster suited to the line speed, or call a Videojet service engineer if the width is not acceptable.

E6097: Missed Print (PD Too Close To Printhead)

What it means: A print was missed because the product detector is too close to the printhead.^[1][5]

Machine response: print missed

Likely causes

• Product detector to printhead distance too short for the line running parameters

First checks, in this order

1. Check the printhead to product detector distance against the line running parameters and increase the gap or adjust the product.
2. Press Clear if shown; otherwise use Tools > Diagnostics > Printhead > Clear Errors And Warnings.
3. If it will not clear, power cycle the printer.

E6024: Valve Error

What it means: Hardware error in the valve hit and hold drive circuit.^{[1][2][3][4][5]}

Also on: 1620, 1620 UHS, 1520, 1520 Excel, 1220: Valve Error fault icon, without an E number

Likely causes

• Valve drive circuit fault (service level)

First checks, in this order

1. Use the service manual or call a qualified Videojet service engineer.

E6028: New Ink Core Has A Different Ink Reference

What it means: The ink core reports a different ink reference than expected.^[1][5]

Likely causes

• Wrong ink cartridge fitted to an existing core
• New ink core fitted with a different ink type

First checks, in this order

1. Check that the ink type shown matches the ink cartridge fitted.
2. On an existing core, fit the correct ink cartridge.
3. If a new core was fitted, run Copy ink core parameters.
4. If the ink type was changed on purpose, call a Videojet service engineer.

E15062: Make-up Tank Empty

What it means: The make-up tank is empty and must be primed before the jet can restart.^[6][7][8]

Likely causes

• Make-up cartridge ran out and the tank drained

First checks, in this order

1. Fit a suitable make-up cartridge.
2. Run Prime Make-up Tank before restarting the jet.

E15061: Make-up Tank Empty

What it means: The make-up tank is empty.^[6][7][8]

Likely causes

• Make-up cartridge empty

First checks, in this order

1. Check the make-up cartridge and fit a new one if needed.

E15066: Mixer Tank Empty

What it means: The mixer tank is empty and must be primed before the jet can restart.^[6][7][8]

Likely causes

• Ink cartridge ran out and the mixer tank drained

First checks, in this order

1. Fit a suitable ink cartridge.
2. Run Prime Mixer Tank before restarting the jet.

E15065: Mixer Tank Empty

What it means: The mixer tank is empty.^[6][7][8]

Likely causes

• Ink cartridge empty

First checks, in this order

1. Check the ink cartridge and fit a new one if needed.

E15048: Ink Cartridge Empty

What it means: The ink cartridge is empty.^[6][7][8]

Likely causes

• Ink cartridge used up

First checks, in this order

1. Fit a suitable ink cartridge.

E15050: Make-up Cartridge Empty

What it means: The make-up cartridge is empty.^[6][7][8]

Likely causes

• Make-up cartridge used up

First checks, in this order

1. Fit a suitable make-up cartridge.

E15059: Make-up Tank High

What it means: The fluid level in the make-up tank is above the allowed limit.^[6][7][8]

Likely causes

• Too much make-up fluid in the system, for example from repeated clean stops and starts or nozzle flushing

First checks, in this order

1. Keep the ink jet running if possible.
2. Avoid actions that add make-up, including Clean Stop/Start and nozzle flushing.

E15063: Mixer Tank High

What it means: The fluid level in the mixer tank is above the allowed limit.^[6][7][8]

Likely causes

• Too much make-up fluid added to the ink, for example from repeated clean stops and starts or nozzle flushing

First checks, in this order

1. Keep the ink jet running if possible.
2. Avoid actions that add make-up, including Clean Stop/Start and nozzle flushing.

E15265: 'Quick' Stop as Mixer Tank High

What it means: The printer made a Quick Stop of the jet because the mixer tank level was too high.^[6][7][8]

Machine response: jet stopped with a Quick Stop

Likely causes

• Mixer tank overfilled with make-up fluid

First checks, in this order

1. Inspect the printhead and clean it if needed.
2. Restart the ink jet as soon as you can to avoid start-up problems from drying ink.

E15171: Printhead 1 No Time to Phase

What it means: The printer could not get valid phase profile data before its timeout.^[6][7][8]

Likely causes

• Print rate or line speed too high to leave time for phasing
• Product detector not working correctly

First checks, in this order

1. Reduce the print rate or line speed.
2. Check that the product detector works correctly.

E15201: Printhead 1 Velocity Detect Timeout

What it means: The printer could not get valid drop speed data before its timeout.^[6][7][8]

Likely causes

• Print rate or line speed too high
• Product detector not working correctly

First checks, in this order

1. Reduce the print rate or line speed.
2. Check that the product detector works correctly.

E15303: Printhead 1 Build-Up Detected

What it means: The printer detects ink build-up on the printhead, which needs cleaning to keep print quality.^[6][7][8]

Likely causes

• Ink build-up on the printhead

First checks, in this order

1. Clean and dry the printhead at the earliest opportunity.

E15564: Printhead 1 Cleaning Recommended

What it means: The printhead cleaning date the printer calculated is getting close.^[6][7][8]

Likely causes

• Scheduled printhead cleaning coming due

First checks, in this order

1. Inspect the printhead at the next opportunity and clean it if needed.

E15561: No Code No Run

What it means: The printer stopped printing because it missed as many prints as the No Code No Run threshold allows.^[6][7][8]

Machine response: printing stops

Likely causes

• Repeated missed prints (see the Missed Print warnings)
• Printer setup or threshold not matched to the line

First checks, in this order

1. Review any Missed Print warnings shown.
2. Adjust the printer setup or the No Code No Run threshold.

E15562: Electronics Compartment Temperature Too Hot

What it means: The measured temperature in the electronics compartment is above the allowed limit.^[6][7][8]

Likely causes

• High ambient temperature near the printer

First checks, in this order

1. Check the ambient conditions around the printer.
2. Move the printer to a cooler spot if needed.

E15556: No Ink Cartridge

What it means: The printer cannot detect a cartridge in the ink slot.^[6][7][8]

Likely causes

• Ink cartridge missing or not seated

First checks, in this order

1. Fit a suitable ink cartridge.

E15286: Incorrect Ink Type

What it means: The cartridge in the ink slot holds the wrong ink type; the message names the type found and the type required.^[6][7][8]

Likely causes

• Wrong ink cartridge fitted

First checks, in this order

1. Fit an ink cartridge of the type named on screen.

E10622: Wrong Cartridge in Ink Slot

What it means: The cartridge in the ink slot contains make-up fluid.^[6][7][8]

Also on: E10621 Wrong Cartridge in Make-up Slot is the mirror case (ink cartridge in the make-up slot) on the same models

Likely causes

• Make-up cartridge placed in the ink slot

First checks, in this order

1. Fit a suitable ink cartridge in the ink slot.

E15519: Service Module 1 Replacement Required

What it means: Service Module 1 (the filter module) has reached the end of its usable life. Used beyond its life, the jets are suppressed.^[6][7]

Also on: On the 1880 the matching messages are E10755 and E15995 Service Module Replacement Required

Likely causes

• Service module past its service life (5000 hours or 12 months, whichever comes first, on the 1580; 5000 hours on the 1860)

First checks, in this order

1. Replace Service Module 1.

E10755: Service Module Replacement Required

What it means: The service module has gone past its service life and a jet start is blocked until it is replaced.^[8]

Machine response: jet start prohibited

Likely causes

• Service module past its service life (12 months on the 1880)

First checks, in this order

1. Replace the service module.

E15646: Service Module 1 Replacement Due in (n) Hours

What it means: Service Module 1 is close to the end of its usable life; the message shows the hours left.^[6][7][8]

Likely causes

• Service module nearing end of life

First checks, in this order

1. Make sure a replacement service module is on hand.

E15804: Air Filter Replacement Recommended

What it means: The air filter has reached the end of its recommended service life.^[6][7][8]

Likely causes

• Air filter past its service life

First checks, in this order

1. Replace the air filter.

E10751: Air Filter Performance Reduced

What it means: The ink compartment is warmer than expected, which points to a blocked or worn air filter.^[8]

Likely causes

• Air filter obstructed
• Air filter at the end of its life

First checks, in this order

1. Check the air filter for obstructions.
2. Replace the air filter (recommended).

E15542: Printhead 1 Accelerometer Peak Shock Level Exceeds Threshold

What it means: The printhead took a mechanical shock or acceleration above the recommended limit.^[7][8]

Likely causes

• Printhead dropped while the jet was running
• Acceleration or deceleration too high on a traversing application

First checks, in this order

1. If the printhead was dropped, inspect it and clean it if needed.
2. On a traversing setup, reduce the printhead acceleration and deceleration rates.

E15356: Printhead 1 Missed Print: Overspeed

What it means: A print was missed because the line speed is too fast for the current job.^[6][7][8]

Machine response: print missed

Likely causes

• Line speed above what the selected job and font allow

First checks, in this order

1. Review the line speed setting and adjust it as needed.

E15269: Printhead 1 Missed Print: Product Delay too short

What it means: A print was missed because the product delay for printhead 1 is too short.^[6][7][8]

Machine response: print missed

Likely causes

• PD to PH distance (product detector to printhead) set too short

First checks, in this order

1. Review the PD to PH distance and increase it as needed.

E10719: Printhead 1 Job Not Ready to Print

What it means: The job for printhead 1 is not ready to print.^[6][7][8]

Likely causes

• Jet not running or job not loaded

First checks, in this order

1. Start the jet (Run) and load the job.